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Conflict Management Training

Level 2 Conflict Management Training

The HABC Level 2 Award in Conflict Management is designed for those in need of conflict management training. It is relevant for various sectors, particularly suitable for those interacting with customers, service users, or the public. Additionally, this certification is advantageous for those desiring a deeper comprehension of conflict prevention methods and boosting confidence in dealing with possible conflict situations.

This award is adaptable and applicable across numerous learner groups and sectors.

After completing this training, learners will be able to:

– Resolve problems and decrease potential conflict through effective communication

– Identify elements that shape human reactions in conflict situations

– Evaluate and mitigate risks in conflict situations

– Successfully communicate and de-escalate emotionally charged conflict situations

– Implement good practices in post-conflict situations

Duration of the Course

Typically, achieving this certification entails a two-day course.


Assessment Methods

Two options for assessing this qualification exist:

Option 1 – Multiple-Choice Assessment: learners will need to respond to a series of multiple-choice questions that span the breadth of the course syllabus within a set one-hour timeframe.

Option 2 – Open Response Assessment: learners will have to provide concise responses to questions encompassing the entirety of the course syllabus throughout the duration of the course.


Future Opportunities

Though this certification is non-specific, it opens avenues for further progression and learning, such as the HABC Level 3 Award in the Delivery of Conflict Management Training (QCF).

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