24 Hour Control Room
We operate a 24-hour, 365 day state-of-the-art Control Room in constant contact with our sites and officers.
We have invested a considerable amount of time and money to ensure the Control Room is equipped with industry leading technology and an advanced operational management system. This integrated approach allows us to better communicate with our workforce and clients.
The Control Room is the eyes and ears of our operations.
Businesses across the region and country rely on the SPS Control Room to monitor unwanted activity when their businesses are open or shut – day and night. Just like the businesses it serves, the Control Room never shuts.
Offering remote monitoring services of CCTV, intruder and fire alarm systems, access control and key holding, the SPS Control Room team handles more than 10,000 alarm signals, CCTV activations, access control requests, check calls and emergency response requests per month.
Security officers at all sites are required to book on and off duty with the control room, and to make hourly check calls. In the unlikely event that a call is missed a mobile supervisor is dispatched to the site to undertake a safety check.
The Control Room is also included in the BS EN ISO 9001:2008 & ISO 14001 Accreditations.